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Celestial Seasonings FAQs

About the Teas

Where do your ingredients come from?

We purchase more than 100 natural herbs, teas, spices and botanicals from over 35 countries – from Egyptian chamomile to Oregon peppermint, and everything in between. In accordance with our Ethical Trade philosophy, we purchase the majority of our ingredients directly from the farmers and communities that grow them.

What are the differences between green, black, white and herbal teas?

Green, black and white teas are all made from the leaves of the Camellia sinensis plant. The way tea leaves are handled after they are picked determines the type of tea they become.

Green tea is gently steamed or pan-fired right after picking to preserve its bright green color and fresh taste.

White tea is made from very young tea leaves and buds that are minimally processed after picking. Black tea is allowed to oxidize slightly before being dried to bring out a richer flavor.

Herbal teas contain no Camellia sinensis leaves at all. Their flavor comes from a combination of herbs, spices, botanicals and natural flavors. Since they contain no tea leaves, herbal teas are naturally caffeine free.

Where do you show Nutrition Facts and Ingredient Lists on your website?

Each of our more than 70 varieties has its own product page on our website. On that product page, you'll find important information like Nutrition Facts, Ingredient Lists, Kosher certification, soy and gluten status, and much more. Click here to see an example of a product page.

What are antioxidants?

Antioxidants can help protect cells in your body by neutralizing the damaging effects of molecules called "free radicals." Vitamin C is most often recognized as having antioxidant qualities. Green tea (and white tea) naturally contains a special type of antioxidant called "flavonoids" that may account for green tea's reported health benefits.

Do your teas contain caffeine?

Celestial Seasonings offers teas with a wide range of caffeine content – from naturally caffeine free herbal teas to green and black teas with naturally occurring caffeine. Please visit each variety's product page and look for "Caffeine Status" in the Ingredients & Nutritional Information section to determine if a tea contains caffeine. Products that do contain caffeine feature a Caffeine Meter that compares the caffeine content of the tea in question with that of other common beverages.

What are natural flavors?

In addition to natural herbs, teas, spices and botanicals, some of our teas use natural flavors to achieve their unique tastes. The natural flavors we use are derived from real ingredients and do not contain artificial or synthetic additives. Please email us at consumerrelations@hain-celestial.com if you have a specific question or concern about natural flavors.

What is soy lecithin?

Soy lecithin is a soy-based emulsifier (used to keep ingredients from separating) found in the natural flavors we use in some of our teas. We only use soy from non-GMO sources. All products that contain soy lecithin are clearly labeled on our packages and the product pages on our website. If you have any questions about soy lecithin, please send us an email at Customer.Care@hain-celestial.com.

Do you list allergens on your packages?

Yes. We clearly label products that contain allergens such as soy, dairy, tree nuts, peanuts, wheat and eggs as required by the U.S. Food and Drug Administration. We also indicate the gluten content of each product on the package. If you have any questions about allergens, please send us an email at Customer.Care@hain-celestial.com and we'll be glad to help.

Do any of your teas contain gluten?

Yes, a few Celestial Seasonings tea contain roasted barley, which contributes a small amount of gluten. We recommend reviewing the box of tea you’re interested in to make sure it says “gluten free”. If you have any questions about gluten, please send us an email at Customer.Care@hain-celestial.com and we'll be glad to help.

Are your products Kosher?

Yes, each of our teas is certified Kosher. Information about Kosher certification can be found next to the Nutrition Facts panel on each package, as well as on each product's page on our website.

I've heard that I shouldn't add milk to teas that contain hibiscus. Is this true?

Yes. We do not recommend adding milk to teas with hibiscus. This is because hibiscus is quite acidic by nature and will likely cause the milk to curdle.

How do I make iced tea?

Each of our tea boxes includes detailed brewing instructions for that variety. For teas that we know taste great over ice, we include iced tea brewing instructions as well. For the most part, making iced tea is as easy as using two tea bags, steeping in a heat-resistant container for the recommended amount of time, and pouring over ice.

Where can I learn about other products from the Hain Celestial Group?

For a complete listing of the full range of natural and organic products available from the many Hain Celestial Group brands, please visit www.hain-celestial.com.

Finding, Buying and Ordering Teas

Where can I find my favorite Celestial Seasonings teas?

To find our products at a retailer near you, please visit our store locator. You can also purchase any of our teas by visiting our Online Store (if you're in the United States).

If you're having trouble finding your flavor, send us an email at Customer.Care@hain-celestial.com and we'll be glad to help.

How do I check the status of my online order?

For questions regarding your order, please contact our Online Store, or call (866) 972-6879 (toll free) from Monday through Friday between 8 AM and 5 PM Pacific Time.

How do I order Celestial Seasonings teas in K-Cup portion packs for my Keurig brewer?

To purchase K-Cup portion packs, please visit our friends at Keurig. You'll be able to purchase every variety of Celestial Seasonings K-Cup available, including our delicious hot teas and specially formulated Perfect Iced Teas.

Can I buy your products in Canada?

Yes. Our products are widely available in Canada. Please visit our Canadian website for more information, or send us an email at Customer.Care@hain-celestial.com for a list of stores in your area.

Are your products available internationally?

Yes. Celestial Seasonings teas are available in many countries. If you're outside the United States and Canada, please send an email with your location and products of interest to Customer.Care@hain-celestial.com. We'll let you know if the products are available in your area. You can also see a list of our international distributors here.

I still can't find my favorite tea. What's going on?

If you cannot find a particular variety through our store locator or Online Store, it's possible that it's temporarily out of stock or has been discontinued. You'll find a list of recently discontinued teas here. If you have questions about a specific product, send us an email at Customer.Care@hain-celestial.com.

About Our Packages

Why don't your tea bags have strings and tags?

We've always felt that strings and tags on tea bags only do one thing – produce unnecessary waste. So we choose to use a unique pillow-style tea bag that doesn't need a string, tag, staple or individual wrapper – and as a result, we save 3.5 million pounds of waste from entering landfills every year!

Are your tea bags compostable?

Yes. Our tea bags are manufactured through a totally chlorine-free (TCF) process, meaning that no dioxin is released into the environment. Plus, they never contain starch or gluten, and they're completely biodegradable and compostable – making them better for you and for our planet.

Are your boxes recyclable?

Yes! Our boxes are made from 100% recyclable materials and can be recycled again once you've enjoyed all of the tea.

How do I read the "Best By" date code on your box?

In the United States and most of the world, our date codes show the day, month and year (in order) of the end of that box's shelf life. For example, "09FEB15" is February 9, 2015. In Canada, however, date codes are usually listed as year, month, and day (in order) – so "13MA11" is May 11, 2013.

Should I use a product after the "Best By" date?

The "Best By" date codes on our packages indicate the end of a particular box's shelf life. While we cannot guarantee that a tea meets our standards for taste after the "Best By" date, it is perfectly safe to drink when it is past expiration.

About Celestial Seasonings

Do you offer tours of your production facility?

Of course! We conduct free tours of our Boulder, Colorado facility almost every day of the year. For more information, please visit our Tour Center page.

Can I suggest a new tea flavor or product idea?

Sure! Some of our favorite teas were originally suggested by our fans. You can send an email to consumerrelations@hain-celestial.com with your idea. Please note that we cannot offer compensation for ideas submitted in this way.

How do I apply to work at Celestial Seasonings and the Hain Celestial Group?

You can visit the Hain Celestial Group's employment page for an up-to-date listing of job opportunities here in Boulder and around the world.

How do I apply for a donation, contribution, or sponsorship from Celestial Seasonings?

Please click here for more information about charitable contributions and sponsorships.

About Natural Shots

Are Celestial Seasonings Natural Shots gluten free?

Yes.

Are Celestial Seasonings Natural Shots vegan?

Yes.

Are Celestial Seasonings Natural Shots safe for daily consumption?

Yes. All ingredients used in our shots are generally recognized as safe for daily enjoyment. Please check with your medical practitioner if you have a health concern to determine if this product is suitable for you.

Are Celestial Seasonings Natural Shots safe for children?

Celestial Seasonings Natural Shots are marketed to the adult consumer. Even though the products are safe for the general healthy population, they are not intended for children. Please consult with your health care provider to determine these products are suitable for your entire family.

Sleepytime Snooz Natural Sleep Aid

What are some of the ingredients in Sleepytime Snooz<sup>&#8482;</sup> Natural Sleep Aid shots?

Sleepytime Snooz is an herbal supplement made with a proprietary blend of ingredients long known to help support sleep and relaxation. These include botanical ingredients like valerian, chamomile, lemon balm, hops and jujube seeds, as well as potent sleep ingredients like melatonin and L-theanine. Sleepytime Snooz also features Relora®, a special combination of two botanical ingredients: Magnolia officianalis bark extract and Phellodendron amurense bark extract. (Relora® is a registered trademark of NPI, LLC.)

How different is Sleepytime Snooz from regular Sleepytime Tea?

Very different. Sleepytime Snooz features a powerful formula that does much more than help you wind down – it’s a natural sleep aid herbal supplement that supports falling asleep faster, staying asleep longer and waking up refreshed.* It is much stronger than our beloved original Sleepytime Tea. Trust us… you’ve never had a Sleepytime like this before.

What are the directions for taking Sleepytime Snooz?

Sleepytime Snooz is intended for relief of occasional sleeplessness only. Take it 30 minutes prior to bedtime and do not exceed one bottle per day. Shake well before use.

Are there any warnings I should know before using Sleepytime Snooz?

Yes. Sleepytime Snooz is recommended for adults only. Please consult your health care provider prior to using this product if you are taking prescription medication or are pregnant or breastfeeding, or if sleeplessness persists for more than one week.  Do not consume while driving or operating heavy machinery.

How quickly will Sleepytime Snooz help me fall asleep?

Individual results with Sleepytime Snooz will vary based on a number of factors, including level of fatigue and individual reaction to the efficacious ingredients in our proprietary blend. We recommend taking Sleepytime Snooz about 30 minutes before bedtime.

When is the best time to take Sleepytime Snooz?

For best results, we suggest taking Sleepytime Snooz about 30 minutes before bedtime. We suggest that wait to use Sleepytime Snooz until you’ve accomplished everything that you need to do in your day (except perhaps for brushing your teeth) and are ready for sleep. Definitely wait until you’re home or in a safe place to sleep before using Sleepytime Snooz, and never take it while you’re driving or doing anything else that requires you to be alert and awake.

Can I take Sleepytime Snooz during the day to help me relax?

Sleepytime Snooz is a powerful natural sleep aid, not a calming and relaxing beverage like our herbal teas. We recommend that you use Sleepytime Snooz only when you have time to enjoy a long period of sleep (at least 6 hours for most users). If you’re lucky enough to have afternoons like that, grab a Sleepytime Snooz and get some rest. If you just want to unwind a little during the day, check out our line of delicious Herbal Teas.

Can I use Sleepytime Snooz in the middle of the night if I wake up or have trouble sleeping?

We recommend that you use Sleepytime Snooz only when you have time to enjoy a long period of sleep (at least 6 hours for most users). So if you’re tossing and turning at 3 am but know you need to be awake and alert at 7, you should probably wait until the next evening before trying Snooz. Otherwise, it’s safe to use any time you have the time to sleep well.*

Why is a good night&#8217;s sleep so important?

According to the American Psychological Association, most health adults need 8 quality hours of sleep to be fully functional the next day. Lack of quality sleep has been associated with problems ranging from weight gain and impaired decision making to mood disorders and cardiovascular and immune system problems. Sleepytime Snooz can help with occasional sleeplessness, but please see your healthcare provider if you experience chronic problems getting enough sleep.*

Will Sleepytime Snooz make me feel groggy or sluggish in the morning?

Probably not, since Sleepytime Snooz is made with natural sleep ingredients and calming botanicals. Individual results may vary.*

How much melatonin does Sleepytime Snooz contain?

The way melatonin works to help you fall asleep and stay asleep is still not completely understood. Recent studies indicate that lower levels of melatonin in sleep aids may actually help you fall asleep faster and stay asleep longer than larger doses. Higher doses of melatonin can also remain active in some people for more than 8 hours, potentially resulting in sluggishness the next morning. We’ve therefore used a low but effective dose of melatonin (less than 1mg) in each 2.5 fluid ounce Sleepytime Snooz shot.*

Should Sleepytime Snooz shots be refrigerated?

Sleepytime Snooz shots are shelf-stable and can be stored without refrigeration. For best taste, we do recommend that you chill your Sleepytime Snooz shot before taking it.

Where can I buy Sleepytime Snooz shots?

Sleepytime Snooz shots are currently available at our convenient Online Shot Store, as well as at Walmart stores, Amazon.com and many more grocery, natural and online retailers.

ENERJI Green Tea Energy Shots

What are some of the ingredients in ENERJI Green Tea Energy Shots?

Celestial Seasonings ENERJI Green Tea Energy Shots are made from authentic green tea and potent green tea extract, with an added proprietary blend of energizing ingredients like B-vitamins and ginseng. The green tea and energizing botanicals work together, creating a revitalizing shot for an all-natural energy boost. ENERJI Green Tea Energy Shots are also infused with natural fruit flavors for great taste.

What is green tea?

Green tea leaves from the same plant as traditional black tea – the camellia sinensis bush – but are quickly dried after the harvest to preserve their vibrant color and naturally occurring healthful properties. Back in the 1990s, Celestial Seasonings introduced the health benefits of green tea to millions of Americans. Today, we're pleased to offer both our ENERJI Green Tea Energy Shots and a full line of smooth, traditional green teas that offer the perfect combination of good health and great taste.

What are the health benefits of green tea?

Legends of the health benefits of green tea go back thousands of years. Recent studies show that these beneficial properties are largely due to the presence of “flavonoid antioxidants” – powerful nutrients that can help counter the harmful effects of free radicals in your body. Green tea is also believed to naturally support healthy metabolism.

How many flavors of ENERJI Green Tea Energy Shots are there?

Celestial Seasonings ENERJI Green Tea Energy Shots are available in three varieties: Citrus, Berry, and for users who want an added boost, Pomegranate Xtreme which is fortified with additional caffeine (from green tea) and B-vitamins.

Do ENERJI Green Tea Energy Shots contain caffeine?

Yes. The caffeine in ENERJI Green Tea Energy Shots comes from traditional green tea and potent green tea extract. The Citrus and Berry varieties have 100mg of caffeine per 2 fl oz serving – about the same amount of caffeine as one 8 fl oz cup of coffee. Pomegranate Xtreme contains 150mg of caffeine per serving for an extra boost.

How long does the energy boost from ENERJI Green Tea Energy Shots last?

Celestial Seasonings ENERJI Green Tea Energy Shots give you an energy boost to help you feel rejuvenated and focused. Every person is different, so the perceived effect of the energizing ingredients in ENERJI Green Tea Energy Shots will vary based on the individual.

Where can I buy ENERJI Green Tea Energy Shots?

ENERJI Green Tea Energy Shots are currently available at our Online Store. Expansion into additional traditional and online retailers will continue through the coming months.

Kombucha Energy Shots

What are the some of the ingredients in Celestial Seasonings Kombucha Energy Shots?

Celestial Seasonings Kombucha Energy Shots are made from our authentic, live, raw kombucha (a fermented black tea) with an added proprietary blend of energizing ingredients like caffeine from guarana, B vitamins and ginseng. The kombucha and energizing botanicals work together, creating a revitalizing shot for an all-natural energy boost. Kombucha Energy Shots are also infused with natural fruit flavors with other natural flavors for taste.

What is kombucha?

Kombucha is a live, raw fermented black tea. It is thought to have originated in ancient China, and was spread throughout Asia and Russia along trade routes. Drinking Kombucha was a celebrated ritual in ancient Chinese medicine.

What are the health benefits of kombucha?

Kombucha is a fermented black tea that contains naturally occurring enzymes, probiotic cultures and beneficial acids. Kombucha’s known health benefits and the rejuvenated feeling experienced after consuming it has many Americans turning to the fermented black tea for a healthy, natural energy boost. It is important to note, however, that no studies with human trials have directly demonstrated the positive impact of kombucha on health.

How many flavors of Celestial Seasonings Kombucha Energy Shots are there?

Celestial Seasonings Kombucha Energy Shots are available in three varieties: Citrus, Berry, and for users who want an added boost, Pomegranate Xtreme which is fortified with additional caffeine from guarana and B vitamins.

Do Celestial Seasonings Kombucha Energy Shots contain sugar?

Our authentic kombucha preparations begin with brewed black tea and sugar. Though most of this sugar is consumed by yeast during the fermentation process, brewed kombucha always contains at least a trace amount of residual sugar. In addition, we add natural fruit flavors to create a great-tasting energy shot. Each Celestial Seasonings Kombucha Energy Shot contains 7g of sugar per 2 fl oz serving.

Do Celestial Seasonings Kombucha Energy Shots contain caffeine?

Yes. The caffeine in Celestial Seasonings Kombucha Energy Shots is derived from all-natural guarana. The Citrus and Berry varieties have 100mg of caffeine per 2 fl oz serving – about the same amount of caffeine as one 8 fl oz cup of coffee. Pomegranate Xtreme contains 150mg of caffeine per serving for an extra boost.

How long does the energy boost from Celestial Seasonings Kombucha Energy Shots last?

Celestial Seasonings Kombucha Energy Shots give you an energy boost to help you feel rejuvenated and focused. Every person is different, so the perceived effect of the energizing ingredients in Kombucha Energy Shots will vary based on the individual.

Do Celestial Seasonings Kombucha Energy Shots contain alcohol?

A small amount of alcohol is created during the fermentation process, but each Celestial Seasonings Kombucha Energy Shot contains less than 0.5 percent of alcohol by volume. Consult with your doctor if you have any health concerns to determine if this product is suitable for your diet.

Do Celestial Seasonings Kombucha Energy Shots need to be refrigerated?

Yes. For best quality and to maintain freshness and taste, you must refrigerate Celestial Seasonings Kombucha Energy Shots after purchase.

Where can I purchase Celestial Seasonings Kombucha Energy Shots?

Celestial Seasonings Kombucha Energy Shots are available at Whole Foods Market locations nationwide, as well as other fine natural foods merchants.

Can I purchase Celestial Seasonings Kombucha Energy Shots online?

At this time, Celestial Seasonings Kombucha Energy Shots can only be purchased at participating retailers.

Small Business and Foodservice Questions

I own a small business. How can I order products or request samples for my store?

The best way to order our teas for your restaurant, small business or other organization is through your regular foodservice distributor.

If you don't currently have a distributor that carries Celestial Seasonings teas, please send an email with your complete contact information to consumerrelations@hain-celestial.com. A Sales Representative will contact you shortly. We also invite you to order directly from the Foodservice section of our Online Store.