FAQs
- Where can I find my favorite Celestial Seasonings tea?
- Why has my tea been discontinued?
- Why don't your tea bags have strings or tags?
- What is soy lecithin?
- Where can I find other products from the Hain-Celestial group?
- Can you describe the decaffeination process you use?
- How much caffeine does an average cup of each kind of tea contain?
- Why can't I put milk in a tea that contains hibiscus?
- What is citric acid?
- How do I make my tea iced?
- Do your teas contain tannins?
- What are the differences between green, black, white, red, chai, honeybush and herb teas?
- What are antioxidants?
- How safe are herbs and tea for me?
- What does "natural flavors and ingredients" mean?
- How can I suggest a new tea flavor or product idea?
- How do I apply for a donation, contribution, or sponsorship from Celestial Seasonings
- Can I order your products online?
- How do I apply to work at Celestial Seasonings?
- I own a small business. Can I order your products directly?
- Do you offer a tour of your company?
- Who do I contact to make recommendations about this website?
- Why did the formulation of my favorite tea change?
- Are you a public company? How do I get stock information?
- Can I still get the Cooking With Tea Cookbook?
Where can I find my favorite Celestial Seasonings tea?
To find your favorite tea at a local store, please visit our store locator. This listing is constantly updated with the latest information. If you have a question about a particular tea at your local retailer, please contact the retailer directly. You can also purchase tea from our Online Store.
If you live outside of the United States, you can find an international distributor who can point you to a store near you. If you still can't locate the variety you're looking for, find out if your tea has been discontinued.
Why has my tea been discontinued?
We continually review our variety to determine the best product mix based on popularity. Products are discontinued only after careful review and discussion. Although discontinued products are no longer available in your local store or online, we hope that you will choose another tea from our wide variety of flavors.
Why don't your tea bags have strings or tags?
Our unique pillow–style tea bag is the result of our commitment to doing what's best for the environment. Because these natural fiber tea bags don't need strings, tags, staples or individual wrappers, we're able to save more than 3.5 million pounds of waste from entering landfills every year!
What is soy lecithin?
Soy lecithin is a soy based emulsifier used in some of the natural flavors found in our teas. Emulsifiers are ingredients used to keep oils and other ingredients from separating for instance, an emulsifier is generally used to keep the chocolate and cocoa butter from separating in candy bars. Food ingredients derived from soy beans can be problematic for those with allergies to soy products. Celestial Seasonings is calling out on both our packaging and on our website those teas that contain soy lecithin.
Where can I find other products from the Hain-Celestial group?
The Hain-Celestial group produces many brands and to see a listing of those brands please visit our corporate brand page to find other products:
http://www.hain-celestial.com/brands.php
Can you describe the decaffeination process you use?
Our Green, Black, and White teas are decaffeinated using Carbon Dioxide (CO2), the same compound that plants breathe in daily. This process is also known as effervescent decaffeination.
How much caffeine does an average cup of each kind of tea contain?
Black Tea: Approximately 60 mg
White Tea: Approximately 50 mg
Green Tea: Approximately 30 mg
Herb Tea: Most have no caffeine - see individual tea
For comparison:
Drip coffee: Approximately 90 mg
Regular Cola: Approximately 45 mg
Why can't I put milk in a tea that contains hibiscus?
We recommend that milk not be added to any tea containing hibiscus because hibiscus is very acidic and will curdle the milk.
What is citric acid?
Citric acid is used to balance the tartness and help produce a consistent product. The citric acid Celestial Seasonings uses is derived from corn
How do I make my tea iced?
All of our tea boxes include suggested preparation instructions on the inside label. We have included iced directions for those teas that we find appetizing cold, but feel free to experiment with your favorite tea.
Recommended directions for iced tea by the pitcher: Pour 2 cups of boiling water (for herb and black teas) or very hot water, not quite boiling (for green teas) over 4 tea bags. Steep 3 to 5 minutes. Remove the bags. Add sweetener and/or lemon if desired. Then add 2 more cups of cold water. Refrigerate and enjoy!
Do your teas contain tannins?
Some of our teas contain condensed tannins. "In small amounts, tannins provide astringent actions both externally and internally. External applications promote rapid healing of wounds and inflammation by acting with protein to form a protective layer such as the action of comfrey on wounds. Internal actions help with conditions such as diarrhea, colitis and peptic ulcers."*
Tannins' astringency is the "dry", "puckery" sensation at the back of the mouth and throat.
*Healthy Herbs & Tannins. Juli Kight.
http://healthyherbs.about.com/cs/phytochemicals/g/Tannins.htm
What are the differences between green, black, white, red, chai, honeybush and herb teas?
Black tea-what we commonly think of when someone mentions "tea"-is made from the dried leaves of Camellia sinensis, a white-flowering evergreen bush native to China and India.
The leaves used for green tea are the same as those that make black and oolong teas, but they are either steamed or pan-fired right after being picked.
Grown only in the remote mountains of China, white tea consists of just the first tender buds and top leaves of the tea bush that are gathered only in springtime.
Rooibos ("red bush" in Afrikaans) tea is made from the twigs and leaves of the rooibos bush that grows naturally in the dry, sandy soils of the Cedarburg Mountains of South Africa.
Chai is just black tea with a blend of herbs and spices. In India, often times families will have their own secret blend of herbs and spices for their family's chai. Spices commonly used in chai include cinnamon, cloves, cardamom, nutmeg and black pepper. Sometimes the spices are mellowed with anise and vanilla.
Honeybush is a bright, yellow-flowered bush native to South Africa. The stems and flowers create a delicate honey-sweet herb tea with floral and fruity notes. It has been long enjoyed as a soothing herbal tonic and is a healthful source of minerals and antioxidants.
Herb tea is made from many different plants using not just leaves, but also flowers, roots, bark and seeds. Herb tea does not contain any part of the Camellia sinensis plant and is therefore naturally caffeine free.
What are antioxidants?
"Antioxidants protect key cell components by neutralizing the damaging effects of "free radicals", natural byproducts of cell metabolism. Free radicals form when oxygen is metabolized, or burned by the body. They travel through cells, disrupting the structure of other molecules, causing cellular damage. Such cell damage is believed to contribute to aging and various health problems."*
Please refer to "Tea and Health" for more information
How safe are herbs and tea for me?
At Celestial Seasonings, we are committed to the good health of our customers. We maintain close professional contacts with food and supplement safety experts, and carefully research all components of our products to ensure that each is safe when used as directed.
The United States Congress, passed the Dietary Supplement Health and Education Act of 1994, which allowed us the opportunity to offer our customers supplements in addition to our other products.
Our Wellness Teas and Supplements are formulated to be safe when used according to all label directions. Our other teas are regulated as food and are safe when used in reasonable amounts.
We encourage you to pursue a continuing dialog with your health care provider regarding any health concerns and your use of dietary supplements.
What does "natural flavors and ingredients" mean?
Several of our teas are enhanced with natural flavors. The natural flavors we use at Celestial Seasonings are concentrated substances of some of the same fruits, herbs, and spices used in our teas, such as cinnamon, citrus peel, oranges, almonds, mint or apples. Celestial Seasonings flavors have never contained monosodium glutamate (MSG).
If you have allergies or sensitivities to certain flavors, we recommend you avoid all products with added flavorings.
How can I suggest a new tea flavor or product idea?
We appreciate your interest in our company and our products, and we're grateful for your support. We are not able to compensate for unsolicited ideas or suggestions, but include all suggestions in a monthly report to our Leadership Team.
How do I apply for a donation, contribution, or sponsorship from Celestial Seasonings
For further information concerning our policies in this regard please visit: Non-Profit Donation & Sponsorship Guidelines
Can I order your products online?
Yes. We have an Online Store that can make it easier for you to find some of our hard-to-find products. Take a look: http://celestialseasonings.elsstore.com/
How do I apply to work at Celestial Seasonings?
Take a look at our corporate careers page on hain-celestial.com.
I own a small business. Can I order your products directly?
If you currently order any other kinds of foods, beverages or supplements, you should contact your local distributor. They can give you the best terms on our products and we like to support them because they serve us so well.
If you don't have a distributor or are not large enough yet to meet distributor minimums, we invite you to order from our online store: http://celestialseasonings.elsstore.com/view/category/376-small-business/.
Do you offer a tour of your company?
Free tours of our facility in Boulder, Colorado, are conducted almost every day of the year! We would like to invite you to join us and hope you enjoy our tour! For more information, please check out the Tour of Tea
Who do I contact to make recommendations about this website?
If you have a question or problem with our website, you can send an e-mail directly to our webmaster.
Why did the formulation of my favorite tea change?
There have been reformulations to some of our products based on our efforts to make our products the best they can be. Through taste testing at our corporate headquarters and across the country, our consumers help us to determine which variations of our teas they prefer. A new recipe or reformulation is approved only after it passes extensive consumer testing.
Are you a public company? How do I get stock information?
We appreciate your interest in our company! As part of the Hain Celestial Group (http://www.hain-celestial.com), our stock is publicly traded on the NASDAQ: http://www.nasdaq.com/asp/quotes_multi.asp?mode=Stock&Symbol=hain and you may go there to retrieve latest stock prices. You can also retrieve current and past financial information by linking to the Securities and Exchange Website by going to Edgar Online
Can I still get the Cooking With Tea Cookbook?
You may have recently seen a television program with demonstrations on how Celestial Seasonings teas can be used in recipes. This show was taped several years ago and is still being shown through syndicated programs.
Cooking with Tea, a cookbook using Celestial teas was written by Jennifer & Mo Siegel and published by Park Lane Press. It is currently out of print, however, you may be able to locate a copy at your local public library.
Plums denote wisdom and longevity in Chinese mythology, and plum blossoms are often carved into jade to signify resurrection.
